When an enquiry comes in through your website, you should receive an email to your specified inbox, and an entry for it will also appear within the Contact Admin section.


  1. Within the Contact Admin section, click on the Edit Contact icon or click on the title of the enquiry you wish to look into: 


  2. This will bring up the full details of the enquiry in a new page.

    You may wish to deal with it yourself, by replying to the enquiry email that will have been sent to your website's email address, and then returning to this page and checking the 'Completed' box.


    You also have the option of Assigning the enquiry to another user to deal with, either through using the Tasks button at the bottom of the Edit screen which integrates with the main Tasks section (See: Assigning a Task),
    or through the adjacent Quick Assign button which works in a similar manner, although will pre-fill the majority of the Task assignment fields for you.

  3. To finish amending the Enquiry, click the Save button .